• Meet and greet guest promptly, and in a friendly and professional manner.

• Knows understands and adheres to federal, state and local laws which govern retail auto sales.

• Maintain product knowledge through dealer training and self-study.

• Strives to meet sales goals by meeting and greeting potential customers as they enter the showroom; contacting previous customers and seeking referrals; responding to emails, telephone calls and faxes and developing outside networking relationships.

• Identify customer’s automotive needs.

• Have knowledge and answer any questions the customer has regarding vehicles they express an interest in.

• Set up and conduct demos as requested by the customer insuring clients do not drive demonstration vehicle on lot observing safe driving at all times.

• Prepare a sales proposal for the vehicle(s) the customer requests.

• Finalize any sale with the customer.

• Ensure vehicle purchased is ready at the appointed time for the customer to pick up

• Follow up sale to determine customer satisfaction and re-enforce the sales experience.

• Utilize the Dealership’s CRM follow-up system to ensure ongoing communication with the customer; thereby ensuring customer satisfaction, encouraging repeat business with the customer and earning referrals.

• Maintain a professional and business-like standard of dress consistent with the dress code requirements of the Shelly Automotive Group and/or specific dealership.

• Know and follow work schedule arriving to work on time.

• Maintain work areas keeping offices clean and organized at all times.

• Log all floor and telephone customers accurately into CRM system.

• Ensure all paperwork is accurate and complete.

• When required, follow through diligently to ensure all stipulations and requirements are complete for timely approval and funding of deals.

• Thorough test-drives on planned circuit, attending every demonstration. Obtain valid driver’s license before demonstration and verify that guest’s information is accurate.

• Personally inspect vehicle to ensure it is properly detailed, all functions are operating and it is ready for delivery.

• Introduce Customer to Service and Parts Department and Service Advisor if possible.

• Safeguard customer and Dealer information per established policy.

• Complies with all safety rules as outlined in the Injury Illness and Prevention program. Using all appropriate safety and personal protection equipment as required.

• Maintain proper display, returning all demo vehicles to their proper place.

• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.

• Must maintain accurate attendance records “clocking in and out”.

• Exemplifies organizational culture and holds others in department accountable for doing the same.

• Other related duties as may be assigned.

• Maintain the parking lot in a neat and organized manner, free of debris and fluid leaks.

• Regularly checks to make sure that all vehicles in parking lot are locked and secure.

• Assist in moving disabled vehicles in or around the Service Department.

• Retrieve customer vehicles from the parking lot when their bill is paid or as directed by the cashier.

• Inspect vehicle and record on the repair order any vehicle damage present when the vehicle is taken in for service.

• Deliver keys and repair order hard copies to the appropriate Group Leaders workstation immediately after parking a vehicle in the service parking lot.

• Inspect each vehicle for lot damage that may have been done during the vehicle’s stay in the Service Department, reporting any damage to management immediately.

• Keeps service drive traffic flowing by parking vehicles in designated parking areas after service write-up and damage inspection is complete.

• Install disposable seat covers, steering wheel covers, floor mats and ID tags in all vehicles taken in for service.

• Prior to returning a completed vehicle to a customer, remove the seat covers, steering wheel covers, floor mats and ID tags installed when the vehicle was taken in for service.

• Wash all vehicles in for service before delivery to client in a timely manner.

• Inspect all vehicles for grease or other stains or debris that may have incurred in service cleaning them up immediately using the materials and techniques specified by management.

• Keep waste cans emptied and haul bulky waste items to dumpster on scheduled days and as needed.

• Shuttle clients to and from the dealership as needed.

• Immediately report to Management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or its customers.

• Adhere to work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.

• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.

• Adhere to established dress code policy at all times.

• Safeguard customer and Dealer information per established policy.

• Exemplifies organizational culture and holds others in department accountable for doing the same.

• Accomplishes all current and future tasks as appropriately assigned or requested.

• Other related duties as may be assigned.

• Possess thorough knowledge and understanding of all phases of the job.
• Performs diagnosis and repair of assigned vehicle upon presentation of a valid repair order.

• Visually inspect each vehicle serviced to ensure that any needed services or repairs will be discovered.

• Prepare and present accurate repair estimates to customers.
• Perform quality work; complete all details of the task or project being careful not to leave any “loose ends”.

• Communicate with advisor to explain the diagnosis and subsequent repairs required. Provide relevant and timely information to management, co-workers, subordinates and clients.

• Install only those parts described in repair order and return all warranty parts to Parts Department and dispose of used parts as directed.

• Complete all work according to the applicable safety requirements and published procedures.
• Ability to understand problems and/or problem situations and make timely and practical decisions; getting management involved as needed.  Ability to follow detailed instruction with minimal supervision.
• Ability to respond to clients, co-workers, both internal and external staff in a prompt and courteous manner. Display a willingness to help others accomplish their objectives.
• Ability to embrace change; ability to adapt to necessary changes and constantly strive to improve.

• Return all special tools and equipment to their proper storage areas after using and return un-used parts to the Parts Department.

• Provide any administrative assistance necessary to complete warranty repair orders and other tasks as assigned by management.

• Review the technical bulletins and other publications as assigned by management.
• Effective time management; schedule work to maximize productivity and avoid wasting time; prioritize daily repairs and tasks. 

• Follow assigned work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
• Maintain a positive attitude and disposition at all times.

• Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
• Complies and cooperates with established company policies, procedures, and rules.

• Follow established dress code policy at all times.

• Safeguard customer and Dealer information per established policy.

• Exemplifies organizational culture and holds others in department accountable for doing the same.

• Accomplishes all current and future tasks as appropriately assigned or requested.

• Other related duties as may be assigned.

Inspect new vehicles upon arrival from transportation companies and incoming and outbound dealer trade vehicles.